Privacy Policy

At Sia Sutra by Saakshi, we respect your privacy and are committed to protecting your personal information when you use our website or purchase our products.

1. Information We Collect

When you place an order, create an account, contact us, or use our website, we may collect information such as:

Name
Mobile number
Email address
Billing and shipping address
Order and purchase details
Payment and transaction details
Information you provide when contacting customer support

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Process payments and verify transactions
Provide customer support
Process returns, refunds and exchanges
Send order confirmations and delivery updates
Improve our website, products and services
Prevent fraud, misuse and unauthorized transactions
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments on our website may be processed through secure third-party payment providers such as Razorpay, PhonePe, Cashfree, or other payment gateways available at checkout.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

Sia Sutra does not ask customers to share their OTP, UPI PIN, CVV, card PIN, password, or other confidential payment credentials with us.

4. Sharing of Information

We may share necessary information with trusted service providers where required to provide our services, including:

Payment gateways and payment service providers
Courier and logistics partners
Website hosting and technology providers
Customer support and communication service providers
Service providers assisting with fraud prevention and security

We only share information that is reasonably necessary for the relevant business or service purpose, or where required by law.

5. Cookies

Our website may use cookies and similar technologies to maintain website functionality, improve user experience, understand website usage, and support security.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Your Rights

Subject to applicable law, you may contact us to request access to, correction of, or information regarding the personal data we hold about you.

You may also contact us regarding concerns about the use of your personal information.

10. Children’s Privacy

Our website is intended for general consumers and is not knowingly directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.